FAQ´S

What should I do if my garage door makes a loud noise while opening or closing?

If your garage door is making unusual noises, such as grinding or scraping sounds, it’s important not to attempt repairs yourself. This could be a sign of worn-out parts, such as rollers or the opener mechanism. Call a professional at EP Garage Doors at 801-762-7212 for an inspection and repair.

How do I know if my garage door opener is working properly?

If your garage door opener isn’t functioning correctly, check for obvious issues such as misalignment or unresponsive remote controls. Do not try to fix it yourself, as this can be hazardous. Contact a professional at EP Garage Doors at 801-762-7212.

What is covered under the warranty for LiftMaster products?

For LiftMaster products, the warranty typically covers defects in materials or workmanship. However, it does not cover damage caused by improper use or lack of maintenance. You will need to call LiftMaster at +1-800-528-5880 and get a case number for any warranty claims.

Can I open my garage door manually if the opener isn’t working?

Yes, you can open the garage door manually, but only if the opener isn’t functioning. Ensure that the door is not blocked or tangled. If you’re unsure, don’t attempt it, as it can be dangerous. Call EP Garage Doors at 801-762-7212 for professional assistance.

My garage door seems misaligned. What should I do?

If your garage door is misaligned, it may be caused by problems with the tracks, rollers, or springs. Do not attempt to realign the door yourself—this can cause more damage or injury. Call EP Garage Doors at 801-762-7212 for a professional inspection and repair.

Does the garage door opener have a backup battery in case of a power outage?

Some LiftMaster models come with a backup battery that allows you to open and close your garage door during a power outage. If your opener does not have one, you can always opt for an additional backup battery. Please ask us for options!

How often should I schedule maintenance for my garage door?

We recommend having your garage door inspected and serviced once a year to keep it running smoothly. Regular maintenance can help prevent costly repairs and ensure the safety of your system.

How do I reset my LiftMaster opener?

If you need to reset your LiftMaster opener, follow the instructions in your owner’s manual or contact LiftMaster customer support at +1-800-528-5880 for help. We recommend calling a professional if you’re unsure how to do it.

Is it safe to attempt repairs on my garage door if it’s making noise?

No, it’s not safe to try fixing a noisy garage door yourself. Garage doors have high-tension springs and other parts that can be hazardous to handle without proper training. Call EP Garage Doors at 801-762-7212 for professional help.

What should I do if I need to replace a broken garage door panel?

If your garage door panel is damaged, it’s important to have it replaced by a professional to ensure proper function and safety. Contact EP Garage Doors at 801-762-7212 for a quote or consultation on panel replacement.

What should I do if my garage door spring breaks?

If you notice that your garage door spring is broken, do not attempt to open or close the door. This can cause further damage to the opener and the door itself. It’s crucial to call a professional immediately at EP Garage Doors at 801-762-7212. Springs are under high tension and can be dangerous.

Does the warranty cover repairs for garage doors and openers?

Our warranty only covers installation and labor for the garage door and hardware. Any repair or replacement of parts, such as springs, rollers, or the opener, will require separate charges unless otherwise stated in the warranty terms.

What should I do if my LiftMaster opener is malfunctioning?

If your LiftMaster opener is not working, do not attempt to fix it yourself. Please call LiftMaster customer support at +1-800-528-5880 and obtain a case number for your issue. After you have a case number, you can contact us at EP Garage Doors at 801-762-7212 for assistance.

Why is my garage door not closing all the way?

A garage door that doesn’t close completely may have an obstruction or an issue with the sensors. Do not try to force the door. Check for anything blocking the sensors or tracks, but do not attempt to fix it yourself. Contact EP Garage Doors at 801-762-7212.

My garage door opens but doesn’t close all the way, what could be wrong?

This could be an issue with the door sensors or the opener’s safety system. Never attempt to adjust the sensors or opener yourself. Contact EP Garage Doors at 801-762-7212 for a proper diagnosis and solution.

Can I use the garage door opener if the spring is broken?

No, you should not use the garage door opener if the spring is broken. Attempting to open or close the door could damage the opener and cause further issues. Contact EP Garage Doors at 801-762-7212 for immediate assistance.

Can I replace the garage door opener battery myself?

Yes, you can replace the battery in your LiftMaster opener, but be sure to follow the manufacturer’s instructions. If you’re unsure or need assistance, feel free to call EP Garage Doors at 801-762-7212.

Can I upgrade my old garage door opener to a newer model?

Yes! We offer a variety of modern LiftMaster openers with advanced features like MyQ technology for remote control via your smartphone. Contact EP Garage Doors at 801-762-7212 to discuss upgrading your opener.

Why is my garage door opener blinking a red light?

A blinking red light on your LiftMaster opener usually indicates a problem with the safety sensors or an obstruction. Do not attempt to fix it yourself. Contact EP Garage Doors at 801-762-7212 for troubleshooting.

How can I check if my garage door opener is compatible with the LiftMaster MyQ app?

If your opener is not compatible, we can help you upgrade to a LiftMaster MyQ-compatible model. Call EP Garage Doors at 801-762-7212, and we’ll assist with finding the right solution for your needs.

Additional Safety Note

If you notice anything unusual or dangerous with your garage door (e.g., broken springs, strange noises, misaligned door), please do not attempt to repair it yourself. Handling garage door components without proper training can be extremely dangerous and may lead to injury or damage. Always call a professional at EP Garage Doors at 801-762-7212.